... in today's environment of downsizing and flatter structures, managers at all levels are finding themselves in positions where they need to develop and practice new skills and behaviours.

Most managers today have access to traditional analytical techniques, along with a sound understanding of their business and its environment, but they may need support to learn and practice the various skills that will allow them to manage effectively and think innovatively. It is these skills, woven together in a dynamic balance throughout the management team, that allow the organisation to be visionary, focussed and flexible.

The need to put each of the Arts into practice is likely to vary according to the level of management and the situation. Hence, senior managers are more likely to need to exercise strategic skills on a regular basis, while middle level managers are more likely to be tasked with the hands-on implementation of plans. However, in today's environment of downsizing and flatter structures, managers at all levels are finding they are called on to learn and develop an ever increasing range of new management skills.