In order to do our work effectively, we must build a relationship of trust with the participants. This is based on our own experience and understanding of management principles, our knowledge and ability to demonstrate the skills of management arts, and our commitment to total confidentiality.

The context for all of our work is the strategic objectives of the organisation. While we will never breach the commitment of confidentiality with individual participants, we guide our work with them to achieve the organisation's strategic goals, as well as their own personal potential as managers.

... considerable energy and effectiveness can be lost in organisations where there is a lack of congruence between corporate values and managers' actions.